<title>Uniquely | Wrapping Up A Uniquely Year!</title>

Wrapping Up A Uniquely Year!

<title>Uniquely | A Uniquely Festive Celebration!</title>

A Uniquely Festive Celebration!

<title>Uniquely | Uniquely win the Irish Contact Centre of the Year 2024</title>

Uniquely win the Irish Contact Centre of the Year 2024

<title>Uniquely | Proud to be Guaranteed Irish: Uniquely Supporting Local…</title>

Proud to be Guaranteed Irish: Uniquely Supporting Local Communities

<title>Uniquely | Uniquely announced as one of Ireland’s Best Managed…</title>

Uniquely announced as one of Ireland’s Best Managed Companies 2024

<title>Uniquely | Uniquely Tackles the Tom Crean Dingle Peninsula 24-Hour…</title>

Uniquely Tackles the Tom Crean Dingle Peninsula 24-Hour Challenge

<title>Uniquely | Uniquely’s Family Fun Day at Bellurgan Park</title>

Uniquely’s Family Fun Day at Bellurgan Park

<title>Uniquely | Uniquely's Annual Raft Race at Blackrock Beach, Louth</title>

Uniquely's Annual Raft Race at Blackrock Beach, Louth

<title>Uniquely | Minister Neale Richmond T.D. and Government Chief Whip,…</title>

Minister Neale Richmond T.D. and Government Chief Whip, Hildegarde Naughton Visits Our Galway Offices

<title>Uniquely | Uniquely's partnership with Tír na nÓg: A Journey of…</title>

Uniquely's partnership with Tír na nÓg: A Journey of Empowerment and Hope

<title>Uniquely | CCMA Members Forum: Uniquely Leading the Way in Customer…</title>

CCMA Members Forum: Uniquely Leading the Way in Customer Engagement

<title>Uniquely | Uniquely's Partnership with Pinergy - A Success Story</title>

Uniquely's Partnership with Pinergy - A Success Story

Experiencing the Uncommon at Punchestown Races

<title>Uniquely | An Unforgettable Day for Uniquely at Punchestown Races 2024</title>

An Unforgettable Day for Uniquely at Punchestown Races 2024

<title>Uniquely | Uniquely becomes an Official Corporate Sponsor of Louth GAA</title>

Uniquely becomes an Official Corporate Sponsor of Louth GAA

<title>Uniquely | Guaranteed Irish Stories with Uniquely CEO, Ger Teahon</title>

Guaranteed Irish Stories with Uniquely CEO, Ger Teahon

<title>Uniquely | Central Bank of Ireland CP158 Consultation Paper on the…</title>

Central Bank of Ireland CP158 Consultation Paper on the Consumer Protection Code

<title>Uniquely | Celebrating our ISO standards of 9001, 14001 and 27001</title>

Celebrating our ISO standards of 9001, 14001 and 27001

<title>Uniquely | The Uniquely team were delighted to attend the IOB and…</title>

The Uniquely team were delighted to attend the IOB and Guaranteed Irish Awards

<title>Uniquely | Uniquely Named As One of the Best Workplaces™ in Ireland…</title>

Uniquely Named As One of the Best Workplaces™ in Ireland 2024

We are excited to announce our official partnership with <a href="https://www.dundalkfc.com/club-partners/uniquely/">Dundalk FC</a>, marking another significant milestone in our journey.

<title>Uniquely | Uniquely becomes an Official Club Partner Of Dundalk FC</title>

Uniquely becomes an Official Club Partner Of Dundalk FC

We're thrilled to announce that after a rigorous assessment, we've been officially certified as a Great Place to Work®.

<title>Uniquely | Survey Results: Our Certification as a Great Place to Work</title>

Survey Results: Our Certification as a Great Place to Work®.

In the realm of financial services outsourcing, 2024 heralds several intriguing developments for both service providers and outsourcers.

<title>Uniquely | Proactive Considerations for the Implementation of New…</title>

Proactive Considerations for the Implementation of New Financial Services Outsourcing Rules in 2024

We are pleased to announce a significant milestone in our journey. As of Friday, the 1st of December, SalesSense International has transformed into Uniquely.

<title>Uniquely | Uniquely's Rebrand and Creation of 100 Jobs: A Milestone…</title>

Uniquely's Rebrand and Creation of 100 Jobs: A Milestone Celebration

We are absolutely delighted to share the incredible news from Friday night's CCMA Awards – a night that truly reflected the dedication and excellence of all our team. Winning not one, not two, but three awards is a testament to the hard work and innovation that defines our company.

<title>Uniquely | CCMA Awards Night 2023: Celebrating Excellence in Customer…</title>

CCMA Awards Night 2023: Celebrating Excellence in Customer Experience

We recently hosted a CCMA event in conjunction with our technology partners 8x8 with the objective of helping firms futureproof their customer service and sales with next-generation cloud solutions.

<title>Uniquely | Seminar on Cutting-edge Cloud Solutions a Roaring Success</title>

Seminar on Cutting-edge Cloud Solutions a Roaring Success

Uniquely is proud to announce its recognition as a Deloitte Best Managed Company at Thursday's gala celebration in the Convention Centre, Dublin.

<title>Uniquely | Uniquely Achieves Platinum Status as a Deloitte Best…</title>

Uniquely Achieves Platinum Status as a Deloitte Best Managed Company

Talking about and delivering good customer experience are generally two very different things.

<title>Uniquely | SOS² – How “Sales Oriented Service, Service Oriented…</title>

SOS² – How “Sales Oriented Service, Service Oriented Sales” is changing the landscape of CX

Central Bank of Ireland Discussion Paper Consumer Protection Code Review

<title>Uniquely | SalesSense CPC DP Summary</title>

SalesSense CPC DP Summary

In an era of daily cyber-attacks in both the public and private sector, SalesSense decided to go through the process of getting Cyber Essentials certified by the National Cyber Security Centre in the UK.

<title>Uniquely | Uniquely Attains UK’s Cyber Essentials Security…</title>

Uniquely Attains UK’s Cyber Essentials Security Certification

SalesSense is delighted to announce, as a direct result of its sustainability endeavours in designing and implementing a state-of-the-art Environmental Management System, it has achieved

<title>Uniquely | SalesSense’s Sustainability Endeavours Recognised by the…</title>

SalesSense’s Sustainability Endeavours Recognised by the International Standards Organisation

While everyone was eating tins of roses for breakfast and watching Home Alone for the 67th time, SalesSense were having an ISO 27001 second stage audit two days before Christmas.

<title>Uniquely | SalesSense Achieves ISO 27001 Accreditation</title>

SalesSense Achieves ISO 27001 Accreditation

Microsoft Ireland Customer Success stories are widely acknowledged as examples of best practice, and the Microsoft Partner community works hard to elevate its case studies to this level of recognition.

<title>Uniquely | Microsoft Ireland Customer Success for SalesSense and Storm</title>

Microsoft Ireland Customer Success for SalesSense and Storm

When I read my friend Áine Mulroe’s beautiful piece on SalesSense reaching 15 years it made me think back to my own beginnings in the company.

<title>Uniquely | SalesSense – out of the limelight playing a crucial role</title>

SalesSense – out of the limelight playing a crucial role

October 2021 is a noteworthy landmark in our journey as SalesSense celebrates 15 years in business.

<title>Uniquely | A milestone date as SalesSense celebrates 15 years in…</title>

A milestone date as SalesSense celebrates 15 years in business

SalesSense International has been named as one of Ireland’s Best Managed Companies.

Uniquely announced as one of Ireland’s Best Managed Companies 2021

Planet Arborist recently completed an ESG (Environmental Social Governance) classification of the professional services company SalesSense International which operates in Ireland, UK and USA.

<title>Uniquely | Professional Services ESG classification for SalesSense</title>

Professional Services ESG classification for SalesSense

SalesSense International became aware of the Tír na nÓg story in 2020 having watched the Kilimanjaro Mama documentary.

<title>Uniquely | Kilimanjaro Mama – Partnering to make a difference</title>

Kilimanjaro Mama – Partnering to make a difference

I have always believed that the importance of project management in organisations cannot be overstated.

<title>Uniquely | Agile Development helped me make a difference</title>

Agile Development helped me make a difference

On May 12th we were joined by Cheltenham Champion jockey and Grand National winner Rachael Blackmore as we kicked off our SalesSense “To Be A Star” series.

<title>Uniquely | Rachael Blackmore joins Ger Teahon in ‘To Be A Star’</title>

Rachael Blackmore joins Ger Teahon in ‘To Be A Star’

As a member of the Corporate Social Responsibility (CSR) workgroup I was challenged to look beyond our immediate business to see where we could make a difference in the community during lockdown.

<title>Uniquely | How my CSR duty helps build better leaders</title>

How my CSR duty helps build better leaders

We learn about Female Leadership in college and how diversity can build creative, happy, and motivated environments. My experience is that it is one thing to study it and another thing entirely to see it in practice.

<title>Uniquely | Female Leadership helps with Imposter Syndrome</title>

Female Leadership helps with Imposter Syndrome

This year the theme for International Women’s Day is “Choose to Challenge” and the Leadership team in SalesSense, like many organisations, has been reflecting on the progress we have made in creating a culture of belonging, where we not only allow our differences to exist but where they are supported, respected &amp; celebrated.

<title>Uniquely | Gender Matters in Leadership</title>

Gender Matters in Leadership

To improve your sales you must develop problem-solving skills. I started playing chess at the same time as I started in sales, and to my surprise, I realised that a lot of the skills are transferable.

<title>Uniquely | Can chess improve your sales</title>

Can chess improve your sales

During 2020 I questioned my timing. I had just joined taken a role based in a Contact Centre with an organisation that was somewhat unknown to me, a role that at first glance was a distance from what I had done before.

<title>Uniquely | Leap of Faith from Sales to the Contact Centre</title>

Leap of Faith from Sales to the Contact Centre

Minister Simon Harris announces the 2020 Generation Apprenticeship Employer of the Year winners. SalesSense International, headquartered in Galway joins J&amp;J Vision, from Limerick city and Combilift, from Co. Monaghan as winners in the large company category

<title>Uniquely | SalesSense International wins Employer of the Year 2020</title>

SalesSense International wins Employer of the Year 2020

The new normal. Contact Centre closed. Working from Home. Seldom has such a frequently used expression evoked such frustrating, claustrophobic, deflating and borderline upsetting emotions. What does it mean? Acceptance? No going back? That the life we loved has changed for ever?

<title>Uniquely | How closing the Contact Centre impacted Isolation Empathy…</title>

How closing the Contact Centre impacted Isolation Empathy and Remote Awareness

March 2020 commenced like most months do in SalesSense, with passion, eagerness and energy. For the Outsourced Sales team this swiftly turned to concern, caution and fear, especially when thinking about family and friends.

<title>Uniquely | Outsourced Sales – Your team will inspire you</title>

Outsourced Sales – Your team will inspire you

Even in a year as strange as 2020, that time is upon us when the Leaving Certificate results are out. There are lots of decisions being made by young people all over Ireland, and although it’s several years since I finished school, I remember it vividly. For many the next step is third level education. But for some the call to travel is strong, albeit currently overshadowed by COVID-19.

<title>Uniquely | Field Sales Management – Investing in Yourself</title>

Field Sales Management – Investing in Yourself

If I’m honest, when I first heard about COVID-19 back in January I dismissed it because I didn’t think it would affect us in Ireland but, clearly, I was wrong. I remember receiving the email from my boss late one Friday evening in March telling us that due to the new social distancing laws, all staff would have to cease selling for two weeks. I also remember the initial feeling of fear.

<title>Uniquely | Looking to past travels to help guide this new future</title>

Looking to past travels to help guide this new future

In early 2020 (yes way back then) I was searching for inspiration to kick start the next phase of my development as a leader. I had heard a lot about <a href="https://liftireland.ie/">LIFT Ireland</a>. SalesSense had been a founding partner and I knew it was a force to improve the quality of leadership in Ireland in all walks of life, with the goal of developing a generation of leaders.

<title>Uniquely | Giving your Leadership a Lift</title>

Giving your Leadership a Lift

This week, as perhaps the new normal starts to recede ever so slightly to just the normal, I have been reflecting on how well we have weathered the storm. Some areas have undoubtedly suffered but others have thrived through a steely determination to survive and grow.

<title>Uniquely | When improvement is not only Continuous but also…</title>

When improvement is not only Continuous but also Sustainable

At a leadership team meeting last week I was asked about key achievements of the SalesSense Technology Team over the past year. Last summer we embarked on a 9-month change programme to completely overhaul every aspect of our IT infrastructure, delivering a world class platform to enable our business to develop and grow.

<title>Uniquely | You can’t stay still on a moving train</title>

You can’t stay still on a moving train

To strengthen our internal communications during recent weeks we launched a new intranet site. When it went live Rebecca, our newest addition to the recruitment team, asked me a simple question: “What exactly is The SalesSense Way?”

<title>Uniquely | What exactly is The SalesSense Way</title>

What exactly is The SalesSense Way

One small positive from the last number of weeks has been some valuable time to reflect on where we all are in ourselves, and what we would like to achieve post-lockdown.

<title>Uniquely | Never stop investing in your Future Leadership Team</title>

Never stop investing in your Future Leadership Team

For SalesSense, March 2020 has seen our Customer Engagement Centre teams en masse working remotely from home. Like everything, it came with pros and cons. No travel time (great!), no childproof home office when you have a live meeting with your client (not so great!).

<title>Uniquely | ISO Quality Processes in a work from home world</title>

ISO Quality Processes in a work from home world

Working as a data scientist in a busy customer engagement centre, if this pandemic has taught me one lesson it is about the freedom which we have always taken for granted. Why did we need a global pandemic to make us appreciate what we already have?

<title>Uniquely | Customer Engagement - COVID-19 as a catalyst for change</title>

Customer Engagement - COVID-19 as a catalyst for change

As Ireland commences its phased return to work from 18th May, we can look to how China began to ease some of its restrictions to get a glimpse of what effect lockdown has had on its population and what will be required for us in the post C19 world as we try to embed our “new normal”.

<title>Uniquely | Driving a safe path for your fleet in a post C19 world</title>

Driving a safe path for your fleet in a post C19 world

We are all wondering about the ripple effect of the current pandemic on the economy, certain in the knowledge that it will be felt for months if not years. As Account Director for one of our biggest Outsourced Sales contracts I am constantly asked how will Covid-19 impact the future of D2D in Outsourced Sales? My answer might surprise you, because it’s “positively”.

<title>Uniquely | The future of D2D in Outsourced Sales</title>

The future of D2D in Outsourced Sales

We are all talking about the new normal and I know that this means very different things to different people. For me this has been a period of reflection, thinking about how lucky we are in so many ways that we have had the technology to allow us to adapt in our own lives.

<title>Uniquely | Will Teamwork change in the new normal</title>

Will Teamwork change in the new normal

Sunshine, Fire Show, Bubble Football, Face Paint, Bouncy Castles, Dragon Obstacle Course, Giant Games &amp; Barbeque followed by 99’s from Mr.Whippie himself ….and all by the sea in Galway!

<title>Uniquely | SalesSense thanks amazing teams with Family & Friends Party</title>

SalesSense thanks amazing teams with Family & Friends Party

SalesSense is delighted to support the Junior Entrepreneur Programme (JEP) for the second year running by launching an outreach campaign with a team of five new recruits to spread awareness of the deserving initiative to schools across Ireland!

<title>Uniquely | SalesSense supports the Junior Entrepreneur Programme</title>

SalesSense supports the Junior Entrepreneur Programme

If you ask any business leader from Multi National CEO to Small Owner Manager about their biggest challenges, their usual response is – attracting new customers.

<title>Uniquely | Sales + Service Together Attracts New Customers</title>

Sales + Service Together Attracts New Customers

SalesSense, Ireland’s leading sales and service partner has been awarded ‘Champion Field Sales Manager’ and ‘Field Sales Champion’ at the Irish Sales Champion Awards 2017.

Latest Insights